How do I make changes to my booking?

Related FAQ

• What should I do if I forgot to add a voucher code?

  Call the Customer Care team and they will be able to add your voucher. Please note you will not be able to add a voucher to a ride that has already taken place and been paid for.

• What is Blacklane’s cancellation policy?

  For transfer/one-way bookings, cancellation is free of charge if there is more than one hour left before the agreed pickup time. If there is one hour or less before the agreed pickup time, the total price must be paid. For hourly bookings, cancellation is free of charge if ther…

• How do I change my credit card?

  On the website, click on your name and select PROFILE from the drop-down menu. Under PAYMENT you can add or remove your credit cards. In the apps, you can find your credit cards in the PAYMENT page. To add a new card, tap the plus sign in the top right corner, and to delete one…

• When is my ride charged to my credit card?

  Your credit card is only charged 24 to 48 hours after the ride has taken place. Once you have made your booking, we reserve the funds on your credit card with a pre-authorization. Your card is not charged at this point in time. This common practice is also used by hotels and re…

• What should I do if I forgot to add my flight number?

  Go to the RIDES page and select the booking you would like to add a flight number to. Click or tap EDIT. You can now add or edit your flight number.