What is Blacklane’s cancellation policy?

Related FAQ

• How do I make changes to my booking?

  You can change the car class, date, time and location of pickup, dropoff location, and additional information. To make changes on the website, click on RIDES at the top of the page and select the ride that you would like to make changes to. You will then see a page with the det…

• Are the prices shown per person or per vehicle?

  The prices shown are always per vehicle and include all taxes, gratuities, and fees. The maximum number of passengers and bags which can comfortably fit in each vehicle is shown under each car class. The number of passengers does not affect the price.

• How do I add extra stops to my one-way/transfer booking?

  It is not possible to add extra stops to a one-way/transfer booking. If you wish to make one or more stopovers during your ride, we recommend an hourly ride booking. Please list the stops that you would like to make in the Notes for the driver box.

• What should I do if I forgot to add my flight number?

  Go to the RIDES page and select the booking you would like to add a flight number to. Click or tap EDIT. You can now add or edit your flight number.

• What if my flight or train is delayed?

  For airport and train station pickups, you have a complimentary wait time of 60 minutes. We understand that there may be issues beyond your control that could lead to unexpected delays. By providing your flight or train details upon booking, your driver is able to track your ar…