What Should I Do If I Receive the Wrong Item(s)?

Contact a Shopper Services Representative at 1-800-284-8155 Monday through Saturday 9:00 AM to 10:00 PM EST and Sunday 11:00 AM to 8:00 PM EST. Please notice the time, thx.

Related FAQ

  • What is Shipping Tax and How is It Calculated?

    Shipping tax is calculated based on the amount of the shipping fee and state tax rates that apply to the state where the package is being delivered. This tax is only applicable if a taxable item is included in your order and based on state and locality.

  • Are My Items Guaranteed to Be In Stock?

    All items listed online are considered to be available to order. Any exceptions for specific items will be noted in the item description.  Occasionally, due to their constantly changing inventory, a situation may arise where one or more of your items are not available.If …

  • How is Sales Tax Calculated?

    Boscov's is required to collect state and local sales tax on certain items that are delivered to addresses in New York, New Jersey, Pennsylvania, Connecticut, Massachusetts, Washington, and Maryland.

  • Can I Order Though Your Shopper Services Department Or Online and Pick Up My Merchandise At a Boscov’s Location?

    Merchandise ordered online or through Boscov's Shopper Services Department cannot be picked up at a Boscov's store.

  • Why Was I Charged Even Though My Order Was Cancelled?

    Your account is not charged until the order is shipped with the exception of Special Order and Sauder Merchandise. Therefore, you would not be charged for a cancelled order. If you see a charge on your account, it is a hold placed by your Bank for the amount that would be charg…

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