Where is My Order? How Can I Track My Orders?

Your pets are important to you, so you need to know when their medications, toys, and treats are going to arrive. Tracking your order at PetCareRx is easy. Simply click on the “Orders” in the top toolbar on your screen and either login to view your “order history” or enter the order number if you do not have an account with PetCareRx.

Related FAQ

  • What is Heartworm Prevention Guarantee?

    If you purchased heartworm preventative from PetCareRx, and your pet contracted heartworm while on continuous use of the heartworm preventative on a monthly basis, you may be eligible for treatment reimbursement. You must provide proof of a negative heartworm test completed wit…

  • Does PetCareRx Accept Returns?

    At PetCareRx your satisfaction is guaranteed. If you aren't happy, PetCareRx is nothappy. If for some reason you are not satisfied with your order or an item, you can return it within 30 days for a refund.

  • How Do I Order Refills?

    Ordering refills with PetCareRx is as simple as 1-2-3! If you have placed an order with PetCareRx in the past, you can simply log into your account, click on the “refills” area, and add items straight to your current shopping cart. 

  • How Do I Order My Pets Prescription Medications?

    As a verified .Pharmacy pharmacy (a program of the NABP), PetCareRx can dispense your pets prescriptions with a veterinarians authorization. During checkout of your order placement the step 4 process will request your veterinarians contact information for authorization purposes…

  • Can PetCareRx Ship Frozen Food?

    PetCareRx can ship Frozen & Raw products for those extra special pets that get the tastiest raw products that need to remain refrigerated or frozen before being consumed. It is a bit more complicated as PetCareRx want to make sure that the pet food remains fresh, so in orde…

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