Why Has Full Payment Been Taken Straight Away?

Once your payment details have been entered, your bank will place an authorisation against the full order amount. This will show as a pending transaction on your account (unavailable funds). Pro-Direct Soccer will then either take all or part of this pending amount depending on whether they are processing all or part of the order straight away. If your order is a Pre-Order for more than 5 days in advance of the order date the pending transaction will automatically void after 5 days and be released back into your available balance.

Related FAQ

  • What is the Security Check?

    For your security, every single order goes through a security check. The security check has been put in place due to increased anti credit card fraud procedures and identifies multiple orders within a short space of time. All new orders are checked to ensure they are not fraudu…

  • Why is the Total Price Still Including VAT When My Order is Being Shipped to the Channel Islands?

    In order for our system to determine that you are VAT exempt you must select Channel Islands rather than United Kingdom from the drop down list of countries. In the unlikely event you have been charged VAT when you are exempt please contact a member of Customer Service Team.&nb…

  • What Happens If a Price Of an Item Has Changed, After It is Ordered But Before Its Shipped to Me?

    Price reduction decisions are not always made in advance so if you notice a price has been reduced after you order has been confirmed, but before you have received it, please contact Pro-Direct Soccer by phone or email and they will credit the difference. If a price is reduced …

  • How Long It Will Take for the Order to Be Put Through Security Check?

    Normal process times will be within 24 hours. If you have chosen Priority Delivery this will be actioned in time for the order to be processed as requested. When your order has been processed you will receive either an order confirmation email which confirms authorisation was s…

  • Are My Details Retained for Furture Orders?

    Pro-Direct Soccer does keep records of your NAME /ADDRESS and records of previous orders. If you have ordered previously via the website you should have a login with which you can place an order more quickly.

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