Why is My Emerica Order On Hold?

emerica.com does their best to protect your money. Emerica has a fraud prevention system that looks at orders in our system that could possibly be fraudulent. Orders are set to hold so our fraud prevention team can check them out and make sure they are legitimate. To ensure the quickest shipping time for your order, please make sure your billing and shipping addresses match. If these do not match, you may be asked to provide verification for your billing information. Emerica has the right to cancel any order we believe may be placed under fraudulent circumstances. Since electronic fraud is very prevalent these days, emerica.com has to take extra precaution to ensure your money and Emerica's money is protected. 

Related FAQ