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Austin Reed FAQ

How Long Will My Refund Take to Process?

Once you have returned your online goods by post to our warehouse, the item will be checked.

Once processed, a credit transaction will be made for the returned goods directly back to the debit, credit or charge card you used to pay for the items on your original order. Please allow up to 10 working days for the refund to show in your account. Please contact Customer Services on telephone number +44 29 2010 1487 (09:00 – 17:30 Monday to Saturday / 11:00am – 17:00pm on Sundays. Please Note: our office is closed on Christmas Day, New Year's Day, and Easter Sunday) if you have any queries.

Will You Send Me Confirmation When You Receive My Parcel?

Unfortunately, Austin Reed is unable to directly confirm with the customer when we have received your returned items.

What Happens If No Person is In When My Parcel Arrives?

 If no one is available at the address to receive your parcel, Yodel usually return it to your local Yodel office, awaiting your instructions. Unfortunately, Yodel do not always leave a card to advise that they have attempted delivery, so we would suggest that if you do not receive your parcel within the time-frame you expected it to be delivered, please check the status on the Yodel track & trace service. Alternatively, you can contact our Customer Service Team on telephone number +44 29 2010 1487 (09:00 – 17:30 Monday to Saturday / 11:00am – 17:00pm on Sundays. Please Note: our office is closed on Christmas Day, New Year's Day, and Easter Sunday) or by e-mail at customerservices@austinreed.com

Can I Have My Order Delivered to an Alternative Address at Austin Reed?

You can chose whichever delivery address you prefer at the checkout, however the order cannot be 'split' between multiple addresses

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