What is the Return Policy On Emerica.com?

For product purchased on emerica.com online store, Emerica offers a 30 day warranty and return policy. If you are not satisfied with your purchase, you can return it to our warehouse within 30 days from point of purchase for a refund or store credit. Items must include original tags or shoebox, be unwashed, unworn, and unused. Items must also be free of smoke smell, pet hair, or cleaning product. Emerica recommends trying on footwear in a carpeted area. If the returns warehouse finds your product not suitable for return Emerica will ship it back to you immediately and no refund or store credit will be issued.

Emerica DOES NOT DO EXCHANGES. Emerica ONLY OFFERS REFUNDS OR STORE CREDIT.

ANY ITEM(S) PURCHASED AT NORMAL PRICE BEFORE THE START OF A SALE WILL NOT BE CREDITED OR REFUNDED FOR THE DIFFERENCE IN PRICE ONCE A SALE CAMPAIGN HAS BEGUN.

Online customer service can be contacted Monday - Friday 9:00 AM - 5:00 PM PST. You can either contact Emerica by email or telephone: