Why Was My Credit Card Charged When My Order Was Declined?

Credit cards can be declined for several reasons; incorrect billing information is the most common. Any time this occurs, your bank may place a hold on the funds which will appear as a pending transaction. Since your account has not been charged the hold will be removed within 3-5 business days, depending on your bank.

If you need the hold released immediately, you will need to contact your bank and they may release the hold without any assistance from Reeds Jewelers. If your bank needs verification from Reeds Jewelers, please obtain the information required along with their fax and telephone number. Reeds Jewelers will then contact your bank and have the hold released as soon as possible.

Related FAQ