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Best Buy FAQ

How to Change Shipping Information?

To Change Shipping Information for Future Orders:

  • Sign in to your account.
  • Go to the Profile section and select Shipping Addresses

Will Best Buy Charge My Credit Card for the Product While It's On Backorder?

Best Buy does not charge your credit card until the item is shipped. If you used PayPal, your PayPal account was charged at the time you placed the order.

How Long Does a Backorder Remain Active?

Backorders remain active for 14 days on most products. If after 14 days the item is still on backorder, we will automatically cancel the item.

How Will I Know If My Product is On Backorder?

If an item you've ordered is on backorder, Best Buy will send you an e-mail to let you know the estimated arrival time. You can choose to wait for the item or cancel it.

How to Change Shipping Or Pickup Options After an Order Has Been Placed?

You can change your shipping options as long as your order has not begun our shipping process. This is usually within thirty minutes of placing the order.

Check your order status or call at 1-888-BEST BUY (1-888-237-8289) within thirty minutes of placing your order if you'd like to:

  • Change your shipping method (Standard, Two Day, One Day or Same Day)
  • Change your order from shipping to store pickup
  • Change the shipping address
  • Change store pickup location