At this time BirthdayDirect.com can only ship to the 50 United States and the District of Columbia. Birthday Direct is unable to ship orders to the US Territories of Guam or the Virgin Islands. BirthdayDirect.com does not currently ship to any international locations.
Birthday Direct does not currently offer any franchise opportunities. However, if you are interested in opening an independent party retail store, you may purchase products directly from wholesale customer site at partysupplydirect.com.
If you have returned an order and received store credit on your account, Birthday Direct makes it very easy to apply it to your next purchase.
Because Birthday Direct offers rapid order processing, Birthday Direct can not make changes to your order, once it has been submitted. Please double-check your address information, the products you ordered, and the shipping method you've selected prior to submitting your order. Birthday Direct are unable to refund your cost of shipping if you decide that you do not want an order after it has shipped to you.
You can choose the shipping method from the available options listed during checkout. Birthday Direct offers: Standard Shipping (5-9 business days), Premium Shipping with expedited processing (1-4 business days), 3-Day Select, 2-Day Air, Next Day Air, Next Day Air Saturday (where available), and USPS for all Military Address Deliveries. For more information on our shipping methods, costs and policies please visit our Shipping Information page.
Most orders placed by 3:00 pm CST, Monday–Friday, will usually ship the same day; excluding holidays. Orders placed after 3:00 pm CST, Monday–Friday, will ship the following business day. Orders placed on Saturday or Sunday will ship on the next business day. For additional information on shipments and deliveries, please visit our Shipping Information page.