To retrieve or reset your password, click SIGN IN / REGISTER at the top right of any page and click Forgot Your Password?. Enter your registered Bluefly account's email address and click SEND EMAIL.
Please note that this may take a few minutes to reach your email inbox. Bluefly would also recommend checking your spam folder in your inbox if you have not received the password reset email.
The password reset email will provide a link that will prompt you to update the password associated with your Bluefly account. Passwords must be a minimum of 6 characters with at least 1 number and 1 alphabetic character.
Once you have received confirmation that your password has been reset, you can return to the home screen and sign in into your account using your new password by clicking into SIGN IN / REGISTER at the top right of any page.
Email at [email protected] Customer Service will respond to your email as soon as possible. Bluefly looks forward to hearing from you. If you have any questions, please try the Customer Service Help section.
Bluefly prides itself on the quality of its merchandise and does not sell reproductions. Every item Bluefly sells has undergone a thorough control check to meet the highest standards of excellence. Since 1998, Bluefly has guaranteed the authenticity and condition of every item sold so that customers can purchase products with complete confidence.
Since 1998, Bluefly has been a fashion industry pioneer. Bluefly offers the finest designer handbags, shoes, fine jewelry & more at the absolute best values.
Sales tax is applied to your Bluefly order in accordance with individual state and local regulations if your shipping address is in one of the following states: CA, MA, NC and NY. For orders shipped to other states, your state and/or municipal government may require you to declare your purchase and pay appropriate sales tax amounts to them directly. Appropriate tax charges will appear on the "Review Order" page during checkout.
Bluefly accepts American Express, MasterCard, Visa, and Discover Card. Bluefly also offers PayPal, Amazon Payment, Visa Checkout and Affirm. Bluefly does not accept cash, checks or cash-on-delivery (C.O.D.). Please note that all orders are charged in United States Dollars (USD).
Depending on where your item is shipping from, it is possible that your order may arrive in multiple shipments. Your shipment confirmation will indicate when an item ships with its tracking information.
Bluefly uses a variety of shipping arrangements with brands, and some may result in longer shipping times than others. Bluefly will send you an email with your tracking information once an order is on its way. Items will indicate their ship times in each description.
Bluefly orders normally ship within 24-48 business hours, but shipping may take longer during the holidays. Estimated shipping times can be found in the details of the item and in checkout. Bluefly will send you an email with your tracking information once an order is on its way.
The pending charge you are seeing on your account is an authorization hold. This hold will drop off your account within 3-5 business days. Bluefly'll only charge when the product ships to you.