ABSOLUTELY! If you don't love your Piper Lou item, Piper Lou will refund your money. Refunds must be processed within 60 days of your purchase date. Item must be in the same condition as you received it. If you want to request a refund, please email customer service email for help processing.
Please include a note as to why the item is being returned along with your order number and name so Piper Lou can process the refund quickly.
Refunds will take 2-3 business days to process through back to your bank. Once a refund is processed you will receive an email notification.
Piper Lou (Attn: RETURNS)
7868 US 70 Bus Hwy W
Clayton, NC 27520
YES! Hassle-free returns! Please email [email protected] with your name, order #, and reason for exchanging.
If the exchange is due to a packaging error, defect, or manufacturing issue, Piper Lou will cover the cost to return the item. If not, you just have to cover the shipping and Piper Lou will send you out a new item at no extra cost.
*Exchanges must be made within 60 days from the date your item was delivered.
There are NO RETURNS for Customized Items. Those sales are final unless it's a quality issue or incorrectly sent.
You will receive an email upon creation of the shipping label, which means your order is getting ready to be shipped.
Piper Lou 's customer service email is [email protected]