"Out Of Stock" – The stock is sold out and Tomtop has no stock available currently.
If an item is no longer listed it is likely it has been discontinued however if you really liked something and you can’t find it anymore. Details, please contact Tomtop via Live Chat or email to [email protected]
If you are interested in an item or have bought a product and still have questions please contact Tomtop via Live Chat or email to [email protected]
You can choose to view prices in different currencies using the drop-down Currencies menu at the top of the left-hand pane of homepage.
You can view prices in different currencies such as:
There are two reasons why an order might not appear in your Order List.
If you encounter any of the above situations, don’t worry. First, make sure that you have completed your payment by checking your PayPal account for the payment information. Then contact Tomtop by providing the transaction ID, invoice ID or your PayPal email address and customer service center will resolve the issue.
Please note that “TOMTOP.com does not pay the return shipping cost on returned items, and they aren’t also responsible for goods lost during shipment when no tracking service has been supplied.” After receiving the returned goods, Tomtop will process your refund within 1-3 business days.
If your order is still in the processing stage 48 hours after payment, it means that some items in your order are out of stock. Tomtop usually need 2-5 days to restock these items. If you still have concerns about your order, please contact Tomtop to check for you directly via Live Chat or email to [email protected]
There are three reasons why your order was partially shipped
Please check your email and let Tomtop know you would change to other item or get the refund.
Please verify that your payment is confirmed and none of the items are back ordered or sold out. If the issue is still there then please contact Tomtop via Live Chat or email to [email protected]
If products are marked "free shipping", then you will do not need to pay for shipping cost. Free shipping to the whole world.
For products without "free shipping", Prices vary depending on product, location, shipping method and warehouse. You can check the cost on every product page.
Yes, wherever you are, Tomtop will be able to deliver the products to you.
FedEx or DHL might in some cases apply a nominal "remote area charge". This is very rare but can happen when your delivery address is too far from the main logistics centers.
If your address is located in a remote area for the courier of your choice, Tomtop will contact you to discuss the issue. You will need to pay an extra $45 to cover the remote shipping fees from FedEx or DHL. However, if you do not want to pay any additional fees, Tomtop would suggest that you ship your order with Standard Shipping. Tomtop will refund you the difference in shipping fee.
Please contact Tomtop as soon as you realize you need to change the delivery address as once it is shipped Tomtop cannot change the address.
You can follow your order both during processing and after it has left warehouse