Some orders will require additional verification process. If you're a first-time buyer, or if your order total is above a certain threshold, you may receive a phone call or email from the Cardpool support team asking you to verify your order information. This is an industry sta…
Store and merchandise credits are sometimes issued by some merchants when an item is returned to them without a receipt. Many stores treat merchandise credits in the same manner as regular gift cards; however, you’ll need to contact the store to learn their specific terms and c…
No, the gift cards you buy from Cardpool will never expire. If you see a discounted card from one of your favorite stores, you can buy it now and use it anytime you’d like.
If your order has already shipped you cannot change the “ship to” address. However, if your order hasn't shipped, Cardpool may be able to update the address. Please feel free to contact us to check on order’s shipment status.