Can’t Houseology Collect the Goods From Me?

That is not a problem – if your return is not furniture, sofas, chairs, mirrors, lighting & rugs (all items for which collection is compulsory) Houseology can still make things easy for you and organise a collection. The cost of this can be charged to your account and will deducted from any refund due. If you would like to proceed with this option, let Houseology know and they will contact you to confirm your courier options and cost of collection.

Related FAQ

  • What Happens If My Goods Arrive Damaged Or Faulty?

    In the event that you receive your order in a faulty or damaged condition, including customised products please contact Houseology within 48 hours by email at customerservice@houseology.com or phone Houseology on +44 0330 363 0330 and they will make the necessary arrangements t…

  • I Need to Speak to Someone Regarding My Order. Who Should I Contact?

    Please be sure to check your confirmation email before contacting Houseology, as it will contain details of your order, including an estimated dispatch date. If you require further information, customer service team are on hand to help you with your order during the following …

  • Can I Order Samples?

    Houseology has access to free samples for most of their brands. Please contact customeservice@houseology.com or call one of team on +44 0330 363 0330 to request a sample.

  • What If I Need More Information About a Product?

    Houseology has a sales team on hand to help answer any questions you may have about products that are not already shown online. Houseology can often request lifestyle images from their suppliers and obtain additional measurements, where required. You can reach their team by ema…

  • How Do I Obtain an International Shipping Quotation?

    Quite often our website will automatically calculate shipping for you. Simply add your desired products to the basket and checkout as normal. In the event that the website does not display a price for shipping, you will be asked to complete a shipping quotation request form. …

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