What Happens If My Goods Arrive Damaged Or Faulty?

In the event that you receive your order in a faulty or damaged condition, including customised products please contact Houseology within 48 hours by email at customerservice@houseology.com or phone Houseology on +44 0330 363 0330 and they will make the necessary arrangements to collect the damaged/faulty goods.

Houseology will ask you to email a photograph of the damage and complete a short questionnaire as part of their quality assurance checks.

Please note it is critical that you keep all the original packaging and repack the item with care. Courier will make the collection, and upon inspection at warehouse, a refund, or replacement sent at our expense, will be arranged.