Do All Orders Qualify for Free Shipping?

To qualify for free shipping, your order merchandise total before savings and estimated tax needs to be at least $35. (You can’t combine multiple orders to reach that number.) For orders below $35, Jet.com charges a fixed shipping fee of $5.99.

Related FAQ

  • How Do I Cancel an Order On Jet.com?

    You can cancel your order by visiting the Order History page in the Account section of the site or by calling the Jet Heads at 1 (855) 538 4323 within 30 minutes of placing your order.You won’t be able to cancel your order after 30 minutes have passed, but once the items have a…

  • What is Jet’s Return Policy?

    Returns are free on nearly everything sold on Jet. You have 30 days from delivery to make a return. Jet.com reserves the right to refuse a return if an item is not returned in its original condition, including all packaging and tags, but Jet.com understands that things happen. …

  • If I Opt Out Of Free Returns On an Item to Pay Less, Does That Mean I Can't Return It?

    You'll still be able to make a return, but you'll be asked to pay a fee of $5.99 plus 5% of the item price. As a rule of thumb, it's probably best to opt out of free returns only when you're sure you'll be keeping an item. It’s a great way to save extra on things like diapers a…

  • How is My Card Charged By Jet?

    When you place an order, Jet creates a pending charge (pre-authorization) for the amount of your order total minus any JetCash or credits used at checkout. This is not an actual charge.If you order multiple items, your order may arrive in multiple shipments. As your items are s…

  • How Do I Return Oversized Items?

    Just call the Jet Heads at 1 (855) 538-4323 or email help@jet.com to schedule a pickup.

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