If you received a Return/Exchange form with your package:
Please fill out the form completely and include it with your return/exchange package.
Exchanges are free! For items returned for a refund, $7.95 will be deducted from the refund amount for use of label provid…
Journeys offers Physical and Virtual gift cards.
You may redeem your gift card online, in stores, or by contacting customer service. They can also be used for catalog purchases. Gift cards are available in any amount up to $250.
Physical and Virtual gift cards cannot be r…
Journeys allows all clearance merchandise in new condition, with original packaging and original receipt, to be returned or exchanged within 365 days of purchase with original receipt. You can return the item to a Journeys retail location or send it back to Journeys at the ware…
Journeys accepts all major credit cards and PayPal.
When placing an order with a credit card, Journeys must be able to verify the billing and shipping addresses with your credit card company.
If for any reason Journeys is unsuccessful, your order will be canceled an…
Once an order has been submitted, Journeys begins processing it immediately. Changes or cancellations to any order submitted on Journeys.com are not possible once it has been submitted.
Since they are unable to make any changes or cancellations once an order has been subm…