Does UGG Offer Repairs?

UGG does not offer repairs for any damaged products at this time.

The UGG® warranty applies to footwear less than one year old from date of purchase and applies to defective materials and workmanship. All items sent to UGG® which are past one year from date of purchase will be evaluated on a case-by-case basis. Please note that UGG® can offer an exchange or credit but does not perform repairs.

Related FAQ

  • Where Can I Use My UGG Gift Card?

    UGG Gift Cards can be used online at https://www.ugg.com/ to purchase any of our products, aside from other Gift Cards. To redeem online provide the Gift Card number and security code in the "payment information" area during checkout.

  • How Can I Track My Return Or Exchange?

    After your item has been received, it may take up to 5 business days for the return to be processed.Once your return is processed, all notifications will be sent to you via email regarding your refund or exchanged item.

  • How Long Will It Take for My Return to Be Processed?

    All returns are processed in California. Estimated turnaround times can vary based on your location:East Coast 6 to 8 Business DaysMidwest 5 to 7 Business DaysWest Coast 4 to 6 Business DaysYou will receive an email confirmation once your return has been processed.If you used a…

  • Can I Track the Progress Of My Order?

    Provided that a valid email address was entered when placing the order UGG will email you after the order is placed. The initial email serves as a confirmation of the order details. Once the order has been processed and shipped by our warehouse you will receive a second email c…

  • What is Considered a Manufacturer Defect?

    A manufacturer defect applies to defective materials and/or workmanship. Please view the full warranty policy of UGG, provided below:The UGG® warranty applies to footwear less than one year old from date of purchase and applies to defective materials and workmanship. All items …

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