How Can I Make Changes to When My Package Will Be Delivered?

Navy Exchange's knowledgeable staff at the Customer Care Center is the best resource for how to make changes to your package delivery. The Customer Care Center can be reached at US: 877-810-9030 or Overseas: 001-877-432-1736 for assistance.

Carriers, such as FedEx, also have services where you can re-route your package to a neighbor, have it held at a FedEx location or request a specific delivery date. More information can be found at fedex.com under Delivery Manager. You can also discuss with your local Post Office about having packages held for pickup if you will not be home.

Related FAQ

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    The Nickname field is an easy way for you to identify an address. This becomes important as you add more addresses to your address book. As an example, you could use ‘Uncle Joe’ as a nickname for an address or ‘Grandkids in NC’. Use something that would easily identify the part…

  • Why Do I Have to Provide an Email Address for Flyer Sign Ups Or to Create an Account On www.mynavyexchange.com?

    By creating an account using your email address at www.mynavyexchange.com, not only do you have access to Navy Exchange quality goods at a savings online, but you can also manage all your communication preferences in your Account online. Communication preferences include receiv…

  • What Emails Will I Receive?

    You are in control of what emails you want to receive. After registering online, you will receive a welcome email with more information on how to select the type of emails you would like to receive. In addition, we send order confirmation and shipping confirmation emails. In or…

  • Can I Purchase Additional Warranty Coverage?

    Yes, Navy Exchange currently offers the Exchange Protection Plans (Keep it New!) for qualifying products. The appropriate Keep it New plan is offered on the product description page for any item that qualifies. You simply need to check the box for the plan that you want and it …

  • If an Item is Not Available, Can I Backorder It?

    Due to the seasonality of many of our products, it is often difficult to determine if we are able to obtain additional inventory of certain items. Therefore, we do not offer a backorder option at this time.

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