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What is the Boots Customer Care Opening Hours?

Standard opening hours 

  • Monday to Friday: 8:30am - 7pm
  • Saturday and Sunday: 8:45am - 5pm
  • Bank holidays: 9am - 4pm
  • Christmas Day and Easter Sunday: Closed

Please note all calls will be recorded or monitored for quality and training purposes.

Local rates apply from BT landlines in the UK, other provider's charges may vary. Please check with your provider for details.

I Have Had an Allergic Reaction to a Product, What Shall I Do?

If you experience an allergic reaction to a product you have purchased online please send the item back using free returns methods and tick the return reason as 'allergic reaction'. Once the item has been returned please allow 14 working days for to contact you for further information. 

If you have purchased the items in store please return the products back to your local Boots store with the items and inform them of the reaction you have received to the product.

Why Haven't I Received My Boots Advantage Card?

You should receive your Boots Advantage Card within three weeks of us processing your application. If you have not received your card within this time frame please contact Advantage Card team on 0345 124 4545. 

How Do I Return a Product Bought From

You can take your product in to a Boots store for a refund. Simply take your returns paperwork and your item and they will process this for you. 

You can also use the pre-paid Royal Mail returns label on the paperwork in your order. Ensure you obtain proof of postage from your post office and retain it until we have received your item and actioned the refund. If your product requires a collection, for example large or heavy items above 15kg, please contact .

Please note that a refund can take up to 14 days to be processed back onto your card by your bank.