How Can I Track the Status Of My Return?

Related FAQ

• Will I Receive a Confirmation Email When I Place My Order?

  Once you've placed an order, you will be directed to an order confirmation message with your order number provided. This information will also be emailed to you; this can take up to 30 minutes to arrive in your inbox, so please keep refreshing until you have it. Once our wareho…

• Do I Have to Pay Customs Charges On My Femme Luxe Order?

  Femme Luxe is unable to advise what customs charges may be applied to international shipments. Any customs charges are applied at the discretion of the courier and local laws and all customs charges will be payable by the customer and will not be covered by Femme Luxe.  Fo…

• Can I Cancel My Femme Luxe Order?

  To make sure you receive your items as soon as poss, Femme Luxe starts processing your order as soon as Femme Luxe gets it through. This means that once your order has been placed, you will be unable to cancel it, sorry!

• How Long Does It Take to Process My Return from Femme Luxe?

  Femme Luxe aims to process your return ASAP, but on occasions it may take up to 14 days for your return to be processed and up to 7 days for the funds to be in your bank. After you have returned your item(s) to us, if you have not been refunded after 14 days of returning the it…

• Do I Have to Pay Customs Charges On My Order?

  Femme Luxe is unable to advise what customs charges may be applied to international shipments. Customs charges are applied at the discretion of the courier and are not covered by Femme Luxe. If you are concerned about customs charges, please contact your local customs office to…