How Do I "activate" My Pass?

Related FAQ

• My Country is Not Listed, Can I Still Place an Order?

  Please call the customer service team at 800-887-9103 for assistance with your order.

• How Will I Get My Pass?

  Instantly! Choose between 2 options:Use your pass right on your phone with the free Go City Card app.Print your pass and guidebook at home.Link and easy-to-follow instructions for both options will be in your confirmation email.

• Can Other People Use My Pass?

  No. Once someone activates a pass (by using it at an attraction) it can only be used by that individual. Passes cannot be re-sold or used by more than one person.

• What is the Ae Range for a Child Pass? What Should I Do If My Child is Under the Age Minimum?

  In most cities, child Passes are for children ages 3-12 (a Child Pass in Washington DC is for children ages 7-12). If you have a child under the age of 3 (with some exceptions, especially if an attraction is geared towards children).    

• When Does My Pass Expire?

  You have one year from the date of purchase to begin using your pass. After one year, it will expire. if you don't use your pass within 30 days of purchase, you can call customer service for a refund at 800-887-9103.