Within 1-2 business days of placing your order, after it has been scanned at a UPS Sorting Facility, you will receive an e-mail from UPS containing your package’s tracking information.
Please set the time to 12:00 sharp and check that the crown is pushed in, completely, against the watch case. Wait 15 minutes to see if the minute hand has moved.If this does not resolve the issue, kindly contact us and we will be happy to assist you.
Leather watchbands – Daniel Wellington does not recommend you to wash the leather wristband. Exposure to water can dry the leather and possibly cause damage to the wristband. However, a local watchmaker or watch retailer may have cleaning products specifically designed for leat…
There is no invoice included in the package when it is delivered.Should you wish to have an invoice for your order, simply contact Daniel Wellington and Daniel Wellington will be happy to assist you.Please note for orders to countries outside the EU, US, Hong Kong, India and Ch…
An itemized packaging slip is included with all of Daniel Wellington's orders, however, this document does not include any pricing information. Daniel Wellington asks that you hold onto this slip, as the information it contains will help Daniel Wellington quickly look up your o…