How Long Will You Keep My Click and Collect Order In-store?

If you have ordered via click and collect online the store will keep your order for you for 30 days. After this time Boux Avenue will contact you as a reminder, if Boux Avenue does not hear anything within a week the parcel will be returned to warehouse.

Related FAQ

  • I Am Having Problems Placing an Order

    This shouldn't be happening as Boux Avenue has tried to make using gift cards as simple and easy as possible. If you are having problems please call customer service team on 0800 054 6550 8am to 8pm Monday to Friday and 9am to 5pm Saturday and Sunday, Boux Avenue will be able t…

  • I Can't Find My Size Online

    Boux Avenue always endeavours to carry a full size stock, so if for any reason we don't have your size, it won't be for long. Please do keep checking and if not, please ring one of our customer service team on 0800 054 6550 between 8am to 8pm Monday to Friday and 9am to 5pm Sat…

  • Can I Pay With My Debit Card?

    Yes you certainly can. You can also use any of the following:Mastercard Credit card, Mastercard Debit, Maestro, Solo, Visa, Visa Debit, Visa Electron, JCB, Amex and Paypal.

  • Can I Place an Order Over the Telephone?

    Yes you certainly can, just ring customer service team 0800 054 6550 anytime 8am to 8pm Monday to Friday and 9am to 5pm Saturday and Sunday who will be more than happy to assist you with your order. It would be helpful to have the style name and size that you need ready, so tha…

  • I Have Received a Boux Avenue Gift, is It Possible to Return Gifted Items?

    Yes you can, you are able to return the item as normal. Simply follow the guidelines on the paperwork you received with your parcel.Boux Avenue will exchange your goods if you like, however, refunds can only be given to the original cardholder or Boux Avenue can offer credit on…

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