How to Contact DSW?

Call
Call 1-866-DSW-SHOES  

Mail

DSW Customer Service 
810 DSW Drive
Columbus, Ohio 43219

Related FAQ

  • How to Track My DSW Order?

    As soon as your order ships, DSW emails you with your estimated delivery date, your order's current status, and a button to track your order.

  • Why Can't My Order Be Expedited?

    DSW tries to offer a range of shipping options so you can get your items as quickly as you need them. However, some items ship from an alternate location and may not be eligible for rush shipping options.

  • What is In-Store Pick-Up?

    Some items offered on website are available for pick-up in store, including items available for Ship-to-Store (items shipped to a store of your choice for pickup in store). Not all items are available for this service nor is the service available in all stores. For same-day pic…

  • What is the Tax Policy?

    For delivery orders, your tax is calculated based on the tax code where your order is delivered. For in-store pickup orders, your tax is calculated based on the tax code of the store location. If you have an order with one item for delivery and one for in-store pickup you could…

  • Can I Return Or Exchange My Items?

    You may return or exchange unworn merchandise at a DSW store for immediate credit, whether you made your original purchase at a DSW store or at dsw.com. Simply bring in your unworn merchandise in the original packaging, along with your receipt or invoice and the original form o…

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