I Have Placed an Order, What's Happens Next?

Related FAQ

• Why is There No Update On My Tracking Information?

  Tracking information may not update immediately in some cases especially with "Climate Neutral" shipments. However, please rest assured your item is on its way. There may not be any updates available when the package is in transit between the origin and destination country. T…

• What are the Differences Between the Stages?

  The primary difference between our Infant-Formula (stage 1) and Follow-On Formula (stage 2,3,4) is the balance of milk proteins. Both formulas have whey and casein proteins but in different proportions.  There is also an increase in iron and filling ingredients such as sta…

• Can I Receive Samples Of Your Formula?

  Absolutely, they include with every order an amazing mix of free organic formula or cereal samples.

• How High are the Delivery Costs?

  Right now, all packages are prepared in Germany and sent out to their destination countries. Delivery costs, therefore, vary according to country, weight and the chosen shipping method.  Just place your item in the shopping cart and you'll see the shipping charges. 

• My Order is Late Or Lost, What Can I Do?

  In the rare case of your package is delayed or lost, please note that they will have to contact the carrier to start an investigation. It may take up to 20 days to complete the investigation. Once they have the claim confirmation from the carrier, they will gladly issue you a r…