I Have Received an Email Confirming My Order Had Been Shipped But It Has Not Arrived Yet?

Related FAQ

• If Part Of My Order is Out Of Stock, Do I Have to Pay an Extra Delivery Charge When It's Sent to Me at Thompson & Morgan?

  No. If Thompson & Morgan cannot fulfill your full order, they will despatch items as and when they become available. You will not be charged any additional fee for this. For seed orders, you will receive a despatch note with your order that lists any varieties that are to f…

• Am I Charged for the Items As Soon As I Order Them?

  All orders by debit or credit card are debited on receipt.

• Can I Get a VAT Receipt?

  VAT receipts are available once you have received all your goods.

• I Have Not Yet Received My Order, When Will It Be Despatched?

  Thompson & Morgan aims to have all orders despatched within the month advised at the time of placing your order. Please note that deliveries will be sent throughout the whole of the advised month. If for any reason they are not able to fulfill these promised dates, Thompson…

• How Long Can the Plants Stay In Their Packaging?

  Thompson & Morgan would recommend that all products are potted on as per the cultural instructions provided. However, any product provided in a tray, can happily be kept for up to 2 weeks as long as they are watered lightly and kept in the light, away from extreme temperatu…