I Have Not Yet Received My Order, When Will It Be Despatched?

Related FAQ

• Will I Receive a Confirmation Of My Order?

  If, when placing your order, you provide Thompson & Morgan with your email address you will be sent an email confirming your order has been received. This will confirm product details, delivery address, delivery instructions and anticipated delivery dates.

• How Long Can the Plants Stay In Their Packaging?

  Thompson & Morgan would recommend that all products are potted on as per the cultural instructions provided. However, any product provided in a tray, can happily be kept for up to 2 weeks as long as they are watered lightly and kept in the light, away from extreme temperatu…

• I Am Unable to Log On to the My Orders Facility Online

  To have access to the My Orders page, please ensure that you register an email address with Thompson & Morgan. If this is the case, please enter the details as they appear on your account.

• How Soon Will My Order Be Despatched?

  Thompson & Morgan aims to despatch seed orders within a maximum of 5 working days unless otherwise stated and depending on the time of year. Fruit, potato, mushroom and plant orders will be despatched as stated. However, as growing conditions vary it may be necessary to shi…

• If Part Of My Order is Out Of Stock, Do I Have to Pay an Extra Delivery Charge When It's Sent to Me at Thompson & Morgan?

  No. If Thompson & Morgan cannot fulfill your full order, they will despatch items as and when they become available. You will not be charged any additional fee for this. For seed orders, you will receive a despatch note with your order that lists any varieties that are to f…