I Received an Email Saying the Name and Address Details Do Not Match That Held By the Card Issuer, But They are Correct, Why?

Related FAQ

• Why is the Total Price Still Including VAT When My Order is Being Shipped to the Channel Islands?

  In order for our system to determine that you are VAT exempt you must select Channel Islands rather than United Kingdom from the drop down list of countries. In the unlikely event you have been charged VAT when you are exempt please contact a member of Customer Service Team.&nb…

• Has My Order Been Dispatched Yet?

  As soon as your order is dispatched from our warehouse you will be sent an automatic email to confirm that it's on the way with an approximate delivery time frame. If your order has been sent on a tracked service the email will include reference details and a link to the courie…

• What is the Security Check?

  For your security, every single order goes through a security check. The security check has been put in place due to increased anti credit card fraud procedures and identifies multiple orders within a short space of time. All new orders are checked to ensure they are not fraudu…

• Why Has Full Payment Been Taken Straight Away?

  Once your payment details have been entered, your bank will place an authorisation against the full order amount. This will show as a pending transaction on your account (unavailable funds). Pro-Direct Soccer will then either take all or part of this pending amount depending on…

• How Long Will Items Be On Sale For?

  Usually once an item has been reduced it will remain at the lower price until all the stock is sold, the price may even drop further. Some offers, multi-buy deals and price reductions may only apply for a limited time but the price advertised when the order was placed will be h…