I Received the Wrong Product. What Can I Do?

Related FAQ

• How Do I Know My Order Has Been Placed?

  You'll know your order was successful if you receive an email detailing your order. Once your order has been processed and dispatched you'll get another email with delivery details, including how you can track its progress all the way through until it reaches your front door.

• Can I Pay On Delivery?

  As with most online retailers, Zapals doesn't offer a cash on delivery service.

• How Will My Order Be Delivered?

  Zapals uses several major international carriers. These include UPS, DHL, FedEx, TN and EMS. The carrier Zapals uses will depend on your location.

• Is Shopping With Zapals Safe?

  It's important to know your personal and financial details are safe. That's why we use the latest security technology. Your personal information (such as card details and address) stay encrypted during all transactions, and if you're using a credit card, you'll get the added se…

• Packages are Returned to Sender Or Undeliverable?

  If a package is returned to seller because buyer fails to collect it (Incorrect address, not at home or do not contact post office after notice is left, etc), the buyer will have to pay the shipping cost.