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Zapals FAQ

Are There Any Products That Can't Be Returned?

Items that have been altered from their original condition or that have been worn, washed, used, or damaged are unable to be returned.

If an item has been sold as part of a "final sale", it may not be able to be returned. Zapals will let you know if this is the case. Products that were originally sold as part of a set are unable to be returned as individual items.

The Product is Faulty. What Can I Do?

Please contact us within 7 days. You'll need to let us know the order number, product name and product code. You'll also need to include photos of the defect.

Zapals will check the returned item and may also contact the manufacturer. If Zapals finds it to be faulty, you'll receive a full refund including any delivery charges, or you can request a replacement. If you've included more than the faulty item in the same order however, the delivery charge won't be refunded.

I Want to Return What I've Bought. How Can I Do This?

If you're not 100% happy with what you've bought from us, you can return your order within 30 days, provided the item is unworn, unwashed, unused and undamaged Tags should still be attached and the items needs to be in the same condition as when they were received.

You need to contact us first of all before making a return; otherwise Zapals reserves the right to not process your refund request and the merchandise will be returned to you.

Once your return request is authorised and approved, Zapals will let you know how to return your items and where to send them.

Packages are Returned to Sender Or Undeliverable?

If a package is returned to seller because buyer fails to collect it (Incorrect address, not at home or do not contact post office after notice is left, etc), the buyer will have to pay the shipping cost.

How Can I Track My Delivery?

It's easy to track your order, both while it's been processed and once it's been dispatched.

To check your order during processing, simply sign in to your account. Once your order has been dispatched Zapals will send you an email with information on how to you can track it.

How Does Zapals Work Out How Much Delivery Costs?

Delivery costs depend on a number of factors. These include:

  • Delivery service (express, standard or sea freight)
  • Weight and dimensions
  • Destination

Delivery charges are shown on your order.

How Long Will It Take Until My Order Arrives?

If your order is in stock, it'll be dispatched within 1-3 business days. If you've ordered something out of stock, it'll usually take 3-6 business days. Depending on where the delivery is going, delivery normally takes between 7-20 business days.

What is Zapals' Delivery Options?

You can select from the following options:

  • Express shipping
  • Standard shipping
  • Sea shipping

Is Shopping With Zapals Safe?

It's important to know your personal and financial details are safe. That's why we use the latest security technology. Your personal information (such as card details and address) stay encrypted during all transactions, and if you're using a credit card, you'll get the added security of Verified by Visa, American Express Safe Key or MasterCard Secure Code.

What Types Of Payment Does Zapals Accept?

Zapals accepts all major credit cards including Visa, MasterCard, American Express. You can also pay using PayPal.
Zapals is unable to accept personal cheques, money orders or direct bank transfers.

Can I Make Changes Or Cancel My Order?

Unfortunately, due to the speed at which Zapals dispatches orders, once your order has been placed you won't be able to modify or cancel it.

If you need to return anything, please contact customer care team.

How Do I Know My Order Has Been Placed?

You'll know your order was successful if you receive an email detailing your order. Once your order has been processed and dispatched you'll get another email with delivery details, including how you can track its progress all the way through until it reaches your front door.