Yes, you may request a return within 14 days of receipt of goods by following the authorization procedure indicated on the Delivery Note and in the Returns and Refunds section of the Customer Care area.
Prices on the website are inclusive of UK VAT at the prevailing rate of 20% if displayed in GBP (£) or EUR (€), and exclusive of VAT if displayed in USD ($). Regardless of how the prices are displayed through the website, VAT will be applied only to orders shipped to the UK and…
No you don't need an account, although we recommend that you have one. As a registered user you will be able to track your order, ask for returns and save information which will make it easier to check out next time you order.
Please re-use the same box in which you received the goods in order to ensure they reach us in good condition, and seal it with packing tape. You must include all the attached tags and labels of each item.