Is My Order Guaranteed to Be Delivered In the Time Slot Given?

Related FAQ

• I Have Received a Time Slot From the Courier, But It is Not Convenient What Do I Do?

  Once a time slot has been provided, Bed Star is unable to change this. Bed Star can however re-arrange the delivery for another date that is more convenient for you, but there will be a charge for this.

• I’ve Placed an Order Online. But I Have Not Heard Anything Since?

  Once your order has been placed you will receive an email confirmation to say Bed Star has received your order. If you have selected a delivery date the goods will be dispatched for delivery on this date. If the item has a lead time, Bed Star will not contact you until the item…

• Does Bed Star Deliver On a Saturday?

  Subject to the item (s) and your delivery post code many of our items can be delivered on a Saturday, there is a surcharge of £30.00 for this service. Normally you will be presented with this option at the checkout stage. If you are unsure, please either e-mail Bed Star at supp…

• Can I Choose My Time Slot?

  All times are approximate, wherever possible you will normally receive an e-mail/text message the evening before the delivery day advising of an estimated time slot.

• What Do I Do If My Goods are Faulty On Arrival?

  If your items are faulty on arrival, i.e. the packaging is in-tact, but the product does not work or the damage is not visible until the item (s) have been unpacked, you have 14 working days in which to inform us of the fault. This should be done by completing our Online Custom…