I’ve Placed an Order Online. But I Have Not Heard Anything Since?

Related FAQ

• What Do I Do If My Goods are Faulty On Arrival?

  If your items are faulty on arrival, i.e. the packaging is in-tact, but the product does not work or the damage is not visible until the item (s) have been unpacked, you have 14 working days in which to inform us of the fault. This should be done by completing our Online Custom…

• Does Bed Star Deliver On a Saturday?

  Subject to the item (s) and your delivery post code many of our items can be delivered on a Saturday, there is a surcharge of £30.00 for this service. Normally you will be presented with this option at the checkout stage. If you are unsure, please either e-mail Bed Star at supp…

• Is My Order Guaranteed to Be Delivered In the Time Slot Given?

  All time slots provided by their third-party courier service are only an estimation and cannot be guaranteed which is why Bed Star advise the delivery is an all-day service.

• What If I Change My Mind?

  If you have simply changed your mind about any item (except tailored products to your customer specification) and wish to return it, then in-line with the Distance Selling Regulations (DSR) you can do so provided you advise Bed Star within 14 working days of receipt. Please not…

• My Item is Out Of Stock is the Due Back In Stock Date Guaranteed?

  When an item is out of stock, Bed Star is given an estimated date from the supplier, this date is not guaranteed and can change, Bed Star will notify you as soon as they are made aware. Once the item has been confirmed as back into stock and ready to be dispatched one of their …