My Item is Out Of Stock is the Due Back In Stock Date Guaranteed?

Related FAQ

• What If I Change My Mind?

  If you have simply changed your mind about any item (except tailored products to your customer specification) and wish to return it, then in-line with the Distance Selling Regulations (DSR) you can do so provided you advise Bed Star within 14 working days of receipt. Please not…

• Is My Order Guaranteed to Be Delivered In the Time Slot Given?

  All time slots provided by their third-party courier service are only an estimation and cannot be guaranteed which is why Bed Star advise the delivery is an all-day service.

• My Item Has a Lead Time What Does This Mean?

  When an item has a lead time this is the estimated amount of time it will take the bed to be sent from the supplier into Warehouse. Please note, lead times are only an estimation and can be subject to change. Once your item has been received by Bed Star, one of their logistics …

• I Have Received a Time Slot From the Courier, But It is Not Convenient What Do I Do?

  Once a time slot has been provided, Bed Star is unable to change this. Bed Star can however re-arrange the delivery for another date that is more convenient for you, but there will be a charge for this.

• Can I Choose My Time Slot?

  All times are approximate, wherever possible you will normally receive an e-mail/text message the evening before the delivery day advising of an estimated time slot.