My Item Has a Lead Time What Does This Mean?

Related FAQ

• My Item is Due to Be Delivered Today, But I Can No Longer Be At the Property?

  Bed Star can contact the courier and try to stop the delivery and re-book a different date for you, please note this will incur a re-delivery charge and it may not be possible to re- book until the items have been scanned back into the delivery depot by the courier.

• I’ve Placed an Order Online. But I Have Not Heard Anything Since?

  Once your order has been placed you will receive an email confirmation to say Bed Star has received your order. If you have selected a delivery date the goods will be dispatched for delivery on this date. If the item has a lead time, Bed Star will not contact you until the item…

• I Have Received a Time Slot From the Courier, But It is Not Convenient What Do I Do?

  Once a time slot has been provided, Bed Star is unable to change this. Bed Star can however re-arrange the delivery for another date that is more convenient for you, but there will be a charge for this.

• What If I Change My Mind?

  If you have simply changed your mind about any item (except tailored products to your customer specification) and wish to return it, then in-line with the Distance Selling Regulations (DSR) you can do so provided you advise Bed Star within 14 working days of receipt. Please not…

• Does Bed Star Deliver On a Saturday?

  Subject to the item (s) and your delivery post code many of our items can be delivered on a Saturday, there is a surcharge of £30.00 for this service. Normally you will be presented with this option at the checkout stage. If you are unsure, please either e-mail Bed Star at supp…