I Have Received a Time Slot From the Courier, But It is Not Convenient What Do I Do?

Related FAQ

• My Item is Out Of Stock is the Due Back In Stock Date Guaranteed?

  When an item is out of stock, Bed Star is given an estimated date from the supplier, this date is not guaranteed and can change, Bed Star will notify you as soon as they are made aware. Once the item has been confirmed as back into stock and ready to be dispatched one of their …

• My Item Has a Lead Time What Does This Mean?

  When an item has a lead time this is the estimated amount of time it will take the bed to be sent from the supplier into Warehouse. Please note, lead times are only an estimation and can be subject to change. Once your item has been received by Bed Star, one of their logistics …

• My Item is Due to Be Delivered Today, But I Can No Longer Be At the Property?

  Bed Star can contact the courier and try to stop the delivery and re-book a different date for you, please note this will incur a re-delivery charge and it may not be possible to re- book until the items have been scanned back into the delivery depot by the courier.

• I’ve Placed an Order Online. But I Have Not Heard Anything Since?

  Once your order has been placed you will receive an email confirmation to say Bed Star has received your order. If you have selected a delivery date the goods will be dispatched for delivery on this date. If the item has a lead time, Bed Star will not contact you until the item…

• What If I Change My Mind?

  If you have simply changed your mind about any item (except tailored products to your customer specification) and wish to return it, then in-line with the Distance Selling Regulations (DSR) you can do so provided you advise Bed Star within 14 working days of receipt. Please not…