My Item is Due to Be Delivered Today, But I Can No Longer Be At the Property?

Related FAQ

• My Item Has a Lead Time What Does This Mean?

  When an item has a lead time this is the estimated amount of time it will take the bed to be sent from the supplier into Warehouse. Please note, lead times are only an estimation and can be subject to change. Once your item has been received by Bed Star, one of their logistics …

• What Do I Do If My Goods are Faulty On Arrival?

  If your items are faulty on arrival, i.e. the packaging is in-tact, but the product does not work or the damage is not visible until the item (s) have been unpacked, you have 14 working days in which to inform us of the fault. This should be done by completing our Online Custom…

• What If I Change My Mind?

  If you have simply changed your mind about any item (except tailored products to your customer specification) and wish to return it, then in-line with the Distance Selling Regulations (DSR) you can do so provided you advise Bed Star within 14 working days of receipt. Please not…

• I’ve Placed an Order Online. But I Have Not Heard Anything Since?

  Once your order has been placed you will receive an email confirmation to say Bed Star has received your order. If you have selected a delivery date the goods will be dispatched for delivery on this date. If the item has a lead time, Bed Star will not contact you until the item…

• Does Bed Star Deliver On a Saturday?

  Subject to the item (s) and your delivery post code many of our items can be delivered on a Saturday, there is a surcharge of £30.00 for this service. Normally you will be presented with this option at the checkout stage. If you are unsure, please either e-mail Bed Star at supp…