What Do I Do If My Goods are Faulty On Arrival?

Related FAQ

• Is My Order Guaranteed to Be Delivered In the Time Slot Given?

  All time slots provided by their third-party courier service are only an estimation and cannot be guaranteed which is why Bed Star advise the delivery is an all-day service.

• Can I Choose My Time Slot?

  All times are approximate, wherever possible you will normally receive an e-mail/text message the evening before the delivery day advising of an estimated time slot.

• What If I Change My Mind?

  If you have simply changed your mind about any item (except tailored products to your customer specification) and wish to return it, then in-line with the Distance Selling Regulations (DSR) you can do so provided you advise Bed Star within 14 working days of receipt. Please not…

• My Item is Out Of Stock is the Due Back In Stock Date Guaranteed?

  When an item is out of stock, Bed Star is given an estimated date from the supplier, this date is not guaranteed and can change, Bed Star will notify you as soon as they are made aware. Once the item has been confirmed as back into stock and ready to be dispatched one of their …

• My Item is Due to Be Delivered Today, But I Can No Longer Be At the Property?

  Bed Star can contact the courier and try to stop the delivery and re-book a different date for you, please note this will incur a re-delivery charge and it may not be possible to re- book until the items have been scanned back into the delivery depot by the courier.