Can I Choose My Time Slot?

Related FAQ

• Is My Order Guaranteed to Be Delivered In the Time Slot Given?

  All time slots provided by their third-party courier service are only an estimation and cannot be guaranteed which is why Bed Star advise the delivery is an all-day service.

• I’ve Placed an Order Online. But I Have Not Heard Anything Since?

  Once your order has been placed you will receive an email confirmation to say Bed Star has received your order. If you have selected a delivery date the goods will be dispatched for delivery on this date. If the item has a lead time, Bed Star will not contact you until the item…

• My Item is Due to Be Delivered Today, But I Can No Longer Be At the Property?

  Bed Star can contact the courier and try to stop the delivery and re-book a different date for you, please note this will incur a re-delivery charge and it may not be possible to re- book until the items have been scanned back into the delivery depot by the courier.

• What Do I Do If My Goods are Faulty On Arrival?

  If your items are faulty on arrival, i.e. the packaging is in-tact, but the product does not work or the damage is not visible until the item (s) have been unpacked, you have 14 working days in which to inform us of the fault. This should be done by completing our Online Custom…

• My Item is Out Of Stock is the Due Back In Stock Date Guaranteed?

  When an item is out of stock, Bed Star is given an estimated date from the supplier, this date is not guaranteed and can change, Bed Star will notify you as soon as they are made aware. Once the item has been confirmed as back into stock and ready to be dispatched one of their …