Below are some steps and suggestions on how you can solve this issue:
If your order is shipped with Air Mail Register, its tracking information should be updated 3-7 days after its shipment. If the shipping method you selected is DHL or other express services, you should be able to track your order 2-3 days after its shipment. Please rest assured that a delayed update on the tracking of your order does not usually affect its delivery.
“Back Order” means that some products in your order are currently out of stock and that you might have to wait for their new stock. In this situation, your order will be split into sub-orders and Banggood.com will dispatch the available items first.
If an order contains an out-of-stock product, it will not be processed until when Banggood.com receives its new stock. If your order contains several products, it will be split and the items currently available will be shipped first. Banggood.com will then send you the out-of-stock items after they have been restocked.
You will not receive a tracking code if your order is worth less than 25$ and has been shipped with Standard Shipping.
At times this status can be shown for orders shipped with Air Parcel Register, and this means that the parcel is going to arrive at the closest sorting center very soon. You should not work if you see this status since the tracking information of parcels will be updated in 2-3 days.
Banggood.com does not charge customers with any additional fees or taxes. However, you may still have to pay the following ones:
If you are a drop-shipper or wholesaler, please ensure that you are abiding by the tax regulations for selling products in other countries.
Below please find some of the most common reasons for this type of situation:
The full name and shipping address of your PayPal account do not match the details you entered for this order. Banggood.com has tried to contact you but have not received your response within a reasonable period of time. For this reason, Banggood.com may have canceled your order.
One or more of the products contained in your order were out of stock. If Banggood.com does not receive a response from you within 5 days after contacting you for the first time, Banggood.com will send you a refund of your purchase.
“Pre-order” is a function aimed at showing you the latest and most exclusive products allowing you to buy them in advance.
Please pay attention to the description of each product in order to confirm whether you will receive an adapter or not. In case you will receive an adapter, you should also ensure that it can be used in your country. If you can not find this information or have any other questions, you can contact us for further details.