Coupons & Promo Codes FAQ

I Can See That the Status Of My Order Shows "delivered", But I Have Not Received My Parcel. What Can I Do?

Below are some steps and suggestions on how you can solve this issue:

  • Check if the shipping address of your order is correct;
  • Ask your neighbors, relatives or friends if they have received the parcel on your behalf;
  • Request an official document from your local post office in which they clearly state what happened to your parcel and all the details they have. We will refund you or send you a replacement after receiving a copy of this document;

Why Does My Tracking Show "not Found"? Why Do I See No Updates In the Tracking Information Of My Order?

If your order is shipped with Air Mail Register, its tracking information should be updated 3-7 days after its shipment. If the shipping method you selected is DHL or other express services, you should be able to track your order 2-3 days after its shipment. Please rest assured that a delayed update on the tracking of your order does not usually affect its delivery.

Why is My Order Status Shown As "Back Order"?

“Back Order” means that some products in your order are currently out of stock and that you might have to wait for their new stock. In this situation, your order will be split into sub-orders and will dispatch the available items first.

What Does "Split Shipped" Mean?

If an order contains an out-of-stock product, it will not be processed until when receives its new stock. If your order contains several products, it will be split and the items currently available will be shipped first. will then send you the out-of-stock items after they have been restocked.

Why Did I Not Receive a Tracking Code?

You will not receive a tracking code if your order is worth less than 25$ and has been shipped with Standard Shipping.

Why is the Status Of My Order Showing That "the Item is Pre-advised"?

At times this status can be shown for orders shipped with Air Parcel Register, and this means that the parcel is going to arrive at the closest sorting center very soon. You should not work if you see this status since the tracking information of parcels will be updated in 2-3 days.

Do I Have to Pay VAT Or Other Charges On My Order? does not charge customers with any additional fees or taxes. However, you may still have to pay the following ones:

  • Bank transfer charges;
  • PayPal recharging fees;
  • Customs and import duties;

If you are a drop-shipper or wholesaler, please ensure that you are abiding by the tax regulations for selling products in other countries.

Why Was My Order Canceled and My Payment Refunded?

Below please find some of the most common reasons for this type of situation:

The full name and shipping address of your PayPal account do not match the details you entered for this order. has tried to contact you but have not received your response within a reasonable period of time. For this reason, may have canceled your order.

One or more of the products contained in your order were out of stock. If does not receive a response from you within 5 days after contacting you for the first time, will send you a refund of your purchase.

What are Pre-orders?

“Pre-order” is a function aimed at showing you the latest and most exclusive products allowing you to buy them in advance.

Will I Receive an Adapter to Use This Product In My Country?

Please pay attention to the description of each product in order to confirm whether you will receive an adapter or not. In case you will receive an adapter, you should also ensure that it can be used in your country. If you can not find this information or have any other questions, you can contact us for further details.