It has the capability to locate a Kohl's Charge or major credit card purchase for up to 16 months after the purchase date. Once the purchase is located, the credit may be applied to your account. If you no longer have the Kohl's Charge account or major credit card, you will receive a Kohl's Merchandise Credit or corporate-issued refund. At this time, non-Kohl's Charge purchases, or purchases made outside of the 16 month timeframe may also receive a Kohl's Merchandise Credit or a corporate-issued refund.
If you made your purchase in a physical Kohl's Store, visit the Returns Counter where Kohl's might be able to locate your purchase even further back!