The Address I Typed is Correct, But It's Not Being Accepted. What Should I Do?

Does the address you typed match the address on file with the credit card company? If it does, and you still encounter a problem, please call Customer Center at 1-888-TNF-1968.

Related FAQ

  • Can I Ship to International / APO / FPO Addresses?

    Currently, orders can only be shipped to U.S. addresses, including P.O. Boxes, within the 50 states. Thenorthface.com does not ship to APO’s, FPO’s, or US Territory addresses.

  • How are Custom Orders Different?

    Custom orders will be charged immediately to the form of payment as orders are final and are not eligible for returns, cancellations, changes or alterations. Custom Denali Jacket orders placed after Nov. 22 will ship in January 2018. Estimated delivery date: 4-6 weeks for…

  • Can I Cancel My Online Order?

    The North Face immediately start to process your order as soon as it’s placed. There isn’t a delay that allows The North Face time to cancel or change orders once they’re submitted.    Please note you can return your order within the 60 day delay mentioned in our retu…

  • How Do I Track My Order At The North Face?

    When an order is shipped, we’ll update your account to show the tracking number(s), and send you an email with the same information. Using the tracking number(s) provided, you can follow the path of your order from our warehouse to your destination.

  • How Long Will My Orders Take to Arrive?

    For an estimate of shipping times, please reference the times below: 3-Day: 3-4 business days    2-Day: 2-3 business days Overnight: 1-2 business days In-Store Pick-Up: 5-7 business days Delivery time includes processing and delivery. Overnight and 2-Day deliv…

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