How Do I Track My Order At The North Face?

When an order is shipped, we’ll update your account to show the tracking number(s), and send you an email with the same information. Using the tracking number(s) provided, you can follow the path of your order from our warehouse to your destination.

Related FAQ

  • The Address I Typed is Correct, But It's Not Being Accepted. What Should I Do?

    Does the address you typed match the address on file with the credit card company? If it does, and you still encounter a problem, please call Customer Center at 1-888-TNF-1968.

  • Why Does My Card Show Two Charges?

    Sometimes credit/debit card statements contain two transactions, but this is only temporary. When a purchase is made, an authorization charge is placed on credit/debit cards which temporarily hold funds. This is not actually a charge on your card. Once the order has been shippe…

  • How is Sales Tax Calculated By The North Face?

    Taxes that appear on your order are approximate. The actual taxes charged to your credit card will reflect the applicable state and local sales taxes, and will be determined when your order is shipped.

  • How are Custom Orders Different?

    Custom orders will be charged immediately to the form of payment as orders are final and are not eligible for returns, cancellations, changes or alterations. Custom Denali Jacket orders placed after Nov. 22 will ship in January 2018. Estimated delivery date: 4-6 weeks for…

  • Can I Ship My Order to Someone Else?

    Yes, orders can be shipped to a different address than the billing address. After you enter your billing address during checkout, you’ll have the option to enter a new shipping address.

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