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TigerDirect FAQ

What are the Purchase Price and Payment?

Prices, specifications and availability of goods and services are subject to change without notice. Customer will pay the price established by TigerDirect for all goods ordered by Customer or using Customer’s account. Full payment shall be made before delivery of the goods, unless otherwise agreed in writing by TigerDirect. Any amount that TigerDirect agrees may be paid after delivery is due to TigerDirect within thirty (30) days, or such lesser period as may be determined by TigerDirect as set forth in an applicable invoice. In addition to the purchase price and any shipping costs, Customer will pay all applicable taxes, including but not limited to sales, use, value added, gross receipts, privilege, excise and personal property taxes, levied on or measured by the purchase price or arising from the use of the goods and any parts or maintenance supplied or the services rendered. Prices do not, unless otherwise specified, include supplies. You agree to pay interest on all past-due sums at the lesser of 1.5% per month or the highest rate allowed by law.

How Do I Do If There are Some Defective / Dead On Arrival Non-software Products?

Certain products (excluding Apple and the product manufacturers listed above) may be approved for return by the technical support division if reported to TigerDirect within the first 15 days after receipt of shipment, and only after support from the original manufacturer has been received. The return must be 100% complete, in original and resalable condition, with all original packaging, manuals, registration card(s) and software. Original shipping, packaging, handling and related charges are not refundable. Shipping charges on returned products are the responsibility of the customer. TigerDirect will match the shipping method and pay for shipping charges to you on replacement or exchange products. All late, non-defective, and/or incomplete returns are subject to minimum 15% restocking fee or, if lower, the greatest amount permissible under applicable law.

What Should I Do If I Receive Damaged Shipments?

If your shipment arrives damaged the Shipment must be refused if you notice any visible damage or tampering on the box. Should the shipment be accepted, you must note the damage on the carrier's delivery record in accordance with the carrier's policy, save the merchandise in the original box and packing it arrived in, and notify us immediately to arrange for a carrier inspection and pick up of damaged merchandise. Concealed damage on a shipment must be reported within 7 days. If you do not notify TigerDirect of damaged goods within the first 7 days of arrival, to the fullest extent permissible under applicable law, the regular return policy will override any claim of damage, and your purchase(s) will fall under all current manufacturer restrictions.

What is the Returns Policy Of TigerDirect?

It is important for customers to understand the standards that have been established within the industry regarding the terms and conditions of a sale. The purchase of technology products and solutions are subject to manufacturer restrictions which may be different from other product purchases you transact. Most of the products and solutions TigerDirect sells are subject to a manufacturer's warranty. The warranty provided by the manufacturer is the first place to look for assistance with difficulties that may accompany your purchase. To obtain information regarding manufacturer's warranties, please refer to the website below, contact TigerDirect at the following e-mail address, or call TigerDirect: 888-278-4437 or warranties@tigerdirect.com.

TigerDirect will encourage you to request information from any of our account executives about extending the service period on any of the products or solutions that you purchase.

Most manufacturers offer a one year warranty on new equipment. During the warranty period, you may call the manufacturer, but not all, to receive warranty service. The manufacturer will attempt to solve your problem via phone. If a situation extends beyond the manufacturer's service centers ability to resolve, please contact your PCM representative for further guidance.

What Should I Do If TigerDirect Delays In Performance?

Any delivery times provided by TigerDirect are estimates only. TigerDirect shall not be liable for delivery delays, nor shall TigerDirect be liable for any delay in performance due to unforeseen circumstances or to causes beyond their reasonable control including, but not limited to, acts of nature, acts of government, labor disputes, delays in transportation and delays in delivery or inability of suppliers to deliver.

What is Software Licenses?

All software is provided subject to any manufacturer’s license agreement(s) and/or end user agreement(s) that are provided with it. To the fullest extent permissible under applicable law, Customer will be bound by all such licenses and/or end user agreements.

What are Shipping, Packaging, Handling and Insurance Information Of TigerDirect?

You agree to pay all shipping, packaging, handling and related insurance costs and fees, which may include a profit. In the event that Customer returns goods permitted under these Terms of Use and Sale, Customer shall insure, at Customer’s expense, all goods shipped in an amount at least equal to the unpaid purchase price of the goods. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, CUSTOMER ASSUMES ALL RISK OF LOSS IN CONNECTION WITH THE SHIPMENT OF RETURNED GOODS.

What are Shipping Options and Policies Of TigerDirect?

At TigerDirect, They Strive to Ship Your Order As Quickly As Possible. However, Because Of Inventory, Shipping, and Matters Outside Of Their Control, Their Statements As to Usual Shipping Times are Not Guarantees Or Promises That a Product Will Ship On a Specific Day. If You Wish to Find Out the Expected Date Of Shipment On a Particular Item Or Order, Please Call TigerDirect At (888) 278-4437 for More Information. At a Minimum, TigerDirect Expects That All In Stock Orders Will Be Shipped In 30 Days.