The Item I Ordered Was Damaged During Shipping.

Related FAQ

• I Committed to a Power Deal. Will My Order Be Shipped Immediately?

  Your order will be shipped only when the Power Deal is successful. You’ll get a notification email if you’re one of the winning buyers of a Power Deal.

• How Does MassGenie Calculate Shipping Charges?

  MassGenie sellers set their own shipping charges. When MassGenie calculates the price for a Power Deal, both the product price and the pre-calculated shipping rate are included in the total price.

• What Happens When a Successful Power Deal Ends?

  The lowest sell price in a Power Deal is awarded to the Buyers who joined the Power Deal first and continues in a FIFO (first in, first out) manner until the entire inventory allocated for the Power Deal is dispersed.

• How Can a Power Deal Be Successful?

  The Power Price is an estimate for the lowest price of an item (Power Unit Price), plus estimated shipping. A Seller needs to commit inventory at that price or lower for the Power Deal to be successful. When more Buyers commit to a Power Deal and more Sellers commit more item q…

• What Payment Methods Does Massgenie Accept?

  MassGenie accepts credit cards. Credit cards currently accepted include American Express, MasterCard, VISA, Discover, Diner's Club and JCB. All credit card orders are subject to credit verification and approval.