What Do I Do If I Received a Defected Item?

If an item is defected (cracked, leaking, etc.) please call Beauty Bridge at 866-830-6161 and a customer service representative will run over the guidelines of what can be done. Normally in cases like this, a return label (RL) is shipped out with a replacement item. Once you receive the replacement Beauty Bridge asks that the defected item be shipped back to Beauty Bridge using the RL that was sent. If the defected item is not sent back, then the customer will be charged for both items.

Related FAQ

  • What Do I Do If I Received the Wrong Item?

    If you received the wrong item due to a mistake by Beauty Bridge's shipping department, then a return label will be sent to you along with the correct item. As soon as you receive the correct item, then we ask that you send the wrong item back to Beauty Bridge using the include…

  • What Credit Card Options Does Beauty Bridge Accept?

    Beauty Bridge accepts Visa, Mastercard, Discover card, and AMEX We also accept PayPal as method of payment.

  • How Can I Place an Order On Beauty Bridge?

    You can place an order in two ways. First, you can simply do it yourself on the website by adding the products you want to your cart and filling out all of the necessary information. Or you can call Beauty Bridge's toll free number and customer service can assist you in placing…

  • How Many Days Do I Have to Return My Package?

    You have up to 30 days of the SHIP date to return your package.

  • Why Do I See a Charge From This Company On My Statement?

    If you did not place an order with Beauty Bridge directly, then Beauty Bridge suggests you call your bank to make sure that you are not a victim of identity theft. If you receive a package from us that you did not order, please return it back to Beauty Bridge so that Beauty Bri…

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