What Do I Do If My Order Never Arrived?

Related FAQ

• How Long is Volcom's Return Period?

  Volcom wants to assure you are 100% satisfied with your online order which is why we offer a FREE 45 day return period from the original purchase date for a refund back to the original form of payment on file for the order.Note:  Products or packages mailed directly to Vol…

• What If I Received the Wrong Product?

  If you received an incorrect item within recent online order, simply contact our Customer Service department Toll Free (855) 330-0188 or via email Customerservice@volcom.com and have your order # and incorrect item # available.  Once confirmed, one of our representatives w…

• Am I Able to Purchase Old Volcom Styles?

  The majority of the apparel and accessories are seasonal runs and typically only lasts a couple months before the item is either discontinued or re-vamped into another like item. We do not have any back stock of items that we created in previous seasons and are unable to place …

• How Long Does It Take to Receive a Credit Back From a Return?

  Once your product has been physically received and processed back to stock, please allow 3-5 business days for the returns department to refund you account accordingly.  Once this refund has been successfully processed a credit memo will be emailed to the address on file a…